Frequently Asked Questions
What types of courses do you offer for workplaces?
We offer a comprehensive range of nationally recognised first aid courses tailored for corporate environments, including Basic CPR, First Aid (includes CPR), Mental Health First Aid, and specialised industry-specific training such as CPR LVR, NDIS and White Card courses.
Do you offer training on weekends?
Yes, we operate 7 days a week! Please note that weekend bookings incur a surcharge fee. After-hours training (outside 8am-5pm) is also available with a 10% additional fee.
Is there a travel fee for onsite training?
Travel fees may apply depending on your location. These will be outlined in your quote from the corporate team. Reach out to us today to learn more about our workplace training solutions!
Do you offer corporate discounts & is there a minimum or maximum group size?
Yes! Groups exceeding 50 attendees qualify for exclusive discounts. Our standard courses can accommodate groups of 5-25 participants. For groups exceeding 50 attendees, we offer exclusive corporate discounts. Please contact us for custom pricing today!
What facilities do we need to provide for onsite training?
We require a space large enough for participants to practice skills comfortably (approximately 2m² per person), chairs, and bathroom access. Our trainers bring all necessary training equipment, except for specific courses like manual handling and medication administration where workplace equipment must be available.
What is your payment process for workplace bookings?
We’ll issue your invoice within 48 hours of course completion. Once paid in full, certificates will be issued to all attendees through your corporate portal.
What is your cancellation policy?
Cancellations made more than 7 days before training incur no fee. Cancellations within 7 days may incur a 50% fee. Rescheduling options are available at no additional cost with adequate notice.
When will attendees receive their certificates?
Once payment is complete, certificates will be available in your corporate portal. Attendees will also receive an email notification that their certificate is available in their personal portal.
Course Information
What types of courses do you offer for workplaces?
We offer a comprehensive range of nationally recognized first aid courses tailored for corporate environments, including Basic CPR, First Aid (includes CPR), Mental Health First Aid, and specialised industry-specific training such as CPR LVR, NDIS and White Card courses.
How long do your workplace first aid courses take?
Course duration varies depending on the type of training you have selected. Basic CPR or first aid typically takes 1-6 hours, while refresher courses may be completed in 1-2 hours. We can customise timing to fit your workplace schedule.
Are your courses nationally recognised?
Yes, all our first aid courses are nationally recognized and comply with the latest Australian Resuscitation Council guidelines.
Booking & Scheduling
Do you offer training on weekends or after hours?
Yes, we operate 7 days a week to accommodate your business needs. Please note that weekend bookings incur a surcharge fee. After-hours training (outside 8am-5pm) is available with a 10% additional fee.
How far in advance should we book training?
We recommend booking 2-4 weeks in advance to secure your preferred dates, especially for larger groups. However, we can often accommodate short-notice requests subject to trainer availability.
Do you have a minimum or maximum group size?
Our standard courses can accommodate groups of 5-25 participants. For groups exceeding 50 attendees, we offer exclusive corporate discounts. Please contact us for custom pricing.
How do we book refresher courses for our staff?
You can book refresher courses by contacting our corporate team directly. We can schedule these based on your team’s certification expiry dates and organise group sessions to suit your needs.
Logistics & Course Requirements
Is there a travel fee for onsite training?
Travel fees may apply depending on your location. These will be outlined in your quote before confirming the booking.
What facilities do we need to provide for onsite training?
We require a space large enough for participants to practice skills comfortably (approximately 2m² per person), chairs, and access to bathroom facilities. Our trainers bring all necessary training equipment.
What equipment must be available for specialised courses?
For manual handling courses, your workplace equipment (hoists, slide sheets, etc.) must be available onsite for practical training. For medication administration courses, a medication trolley must be available onsite for hands-on instruction.
What do participants need to bring to the training?
Participants should bring their USI number (if not already provided), a pen, and a notebook. We recommend wearing closed-in shoes and comfortable clothing suitable for practical activities.
Payment
What payment methods do you accept?
We can set up business accounts, as well as accept corporate purchase orders, direct bank transfers, and all major credit cards. For workplace bookings, payment is not required upfront.
What is your payment process?
We will issue your invoice within 48 hours of course completion. Once the account has been paid in full, we will issue the certificates to attendees.
Do you offer corporate discounts?
Yes, we offer competitive corporate rates based on group size and training requirements. Groups exceeding 50 attendees qualify for exclusive discounts. Get in touch with us today to learn more!
Is there a cancellation policy?
Yes, cancellations made more than 7 days before training incur no fee. Cancellations within 7 days may incur a 50% fee. Rescheduling options are available at no additional cost with adequate notice.
Certification & USI
When will I receive my certificate?
Once the business account has been paid in full, you will have access to all the certificates on your corporate portal. The attendees will also receive an email letting them know that their certificate is available in their personal portal.
How long are the certifications valid?
Certification validity periods vary by course type. First Aid certifications are generally valid for 3 years, while CPR components require annual refresher training.
I don't remember my USI, how can I find it?
You can visit the Unique Student Identifier website to either create your USI if you don’t have one or to retrieve your USI if you have forgotten it.
Do I need to do the pre-course quiz before the training?
The pre-course quiz will be administered to you on the day of training if you have chosen the full face to face session. You can access this via the First Aid Pro student portal. For any support or enrolment issues, please contact corporate@firstaidpro.com.au.
Corporate Training Portal
How do we access the corporate portal?
Upon setting up your corporate account, you’ll receive login credentials for the First Aid Pro student portal where you can access online learning resources, view staff certifications, and access training records.
Can we track employee certification expiry dates?
Yes, the student portal includes a dashboard that displays all employee certifications and their expiry dates, allowing you to easily monitor compliance requirements.
Can we download training records for compliance purposes?
Yes, comprehensive training records can be downloaded in various formats for your internal compliance documentation and workplace health and safety records.
